FAQ
How do I choose the right EcoCard™ or Cleaning Card for my equipment?
We manufacture many different types of cleaning cards depending upon the equipment you have. The best way to find the EcoCard™ that's right for you is by browsing through our products, or industry page. They are broken down into categories for each specific type of product. We tried to make the website easy to navigate but if something is not clear, we would love to hear from you. You don’t have to choose alone, we are here to help. Thanks!
How do EcoCards™ or Cleaning Cards reduce equipment downtime?
EcoCards™ were developed to remove everything from airborne dust and dirt and oils to stubborn, burnt-on contaminants and residues. When your equipment is not reading or writing/printing properly, it can cause equipment mayhem. For example, a dirty thermal printer head will create streaks or smears where there should be perfectly printed barcodes or characters. Additionally, if you do not clean your printer head on a regular basis, the easy to remove contaminants will become burnt-on and difficult to remove. An easy analogy is when teeth are not cleaned on a regular basis, plaque turns into extremely tough to remove tartar.
A dirty card reader will not read properly and you might have to swipe the credit card again and again, or enter in the card numbers by hand. This results in long lines, customer complaints, unhappy employees and lost revenue. Swiping a cleaning card takes only a few seconds and will have your card reader working perfectly again.
How do EcoCards™ or Cleaning Cards reduce maintenance fees?
Very often, your merchant service provider will have maintenance fees built into the price you pay every month. If you call your provider too much, your fees will increase. This includes a monthly fee as well as any immediate costs associated with sending your equipment out for repairs or replacement. In addition to this, when a card cannot be scanned due to dirty reader heads, the card must be keyed in manually. This manual keying of a credit cards numbers is what's referred to as a 'card-not-present transaction.' These card-not-present transactions are commonly associated with fraud, and as a result you will be heavy penalized due to the increased risk to your merchant service provider. So to ensure you're paying the lowest cost per transaction, you must make sure your card readers are scanning correctly and consistently.
How can EcoCards™ or Cleaning Cards reduce transaction fees?
If you have to enter in the credit card account by hand, you are going to pay a higher discount fee. This is due to the higher level of risk associated with vendors not having the credit card presented to them. One jewelry store had a swipe reader that would not read no matter how many times the associate swiped the card, irritating the customer who was waiting impatiently. The associate, in their haste while entering the card numbers manually, accidentally entered $3,000 instead of $30,000.00 and the patron walked out with a tidy $27,000 profit. Understandable, somewhat. Correctable, absolutely.
How can I speed up my lines and increase customer loyalty?
We have all been behind the person that is swiping their credit card again and again. The line grows and grows, but the card will not read. A few swipes with a Head Cleaning Card to the credit card reader, and the card would not have to be swiped over and over.
Or what about when a scanner does not read a barcode and you have to wait while the associates do a “price check”, which usually results in the customer leaving the item at the cashier. Two people are hurt then—the customer who wanted the item but did not want to wait, and the merchant who did not make the sale and now has to return the item to the shelf. A Thermal Printer Cleaning Card used in the barcode printer might have avoided this problem by keeping the print heads clean of dirt and debris, resulting in legible barcodes.
Why should I clean my thermal printers print heads?
All thermal print heads become contaminated with ink, dirt, dust, paper flash, airborne particles and many other types of contaminants. These contaminants, when left on the print head, result in processing errors, lost data, missing characters, bad or poorly printed barcodes, downtime, increased wear on the print head and ultimately an expensive service call.
